Here at Food Science Fusion we know that lack of consistency costs repeat sales
Working for a sizeable SME producing ethnic ready meals we identified the same issue we find in virtually all growing and large production units:
- everyone working in silos
- people only focussing on their own work load
So far so good! But in this case, Food Science Fusion were also asked to specifically look at the problem of customers not repeat buying. The business was on the cusp of losing big accounts.
Options to resolve the problems of consistency were swiftly identified and best practice applied across the internal supply chain.
Result: Changes were implemented and key accounts were both reassured to stay and to buy an expanded range. Everything came into focus.